Forex Business Model
Customer Service and 21st Century Business Model
The changing dynamics of our everyday life in the business community dictates what we do to build a completely satisfied customer base. Our immediate response to any comments from customers is necessary because if our consumers are left out of equation (such as seems to be the case in the structures of many companies today), the very foundation of why you started your business in the first place will be demolished.
A the most important things any business has to do is determine what type of service you can and / or willing to give his client. Many times, companies too comfortable with the type of service provided and not be aware of how our changing environment might affect their core business. Are you keeping up with the technology available? For example, once people finally became accustomed and comfortable with the music and video downloads in MP3 players and computers, the need to actually sell Printed copies of CD's and DVD's became obsolete. So those companies that deal with those things had to change their business structures to sell what people are ultimately interested in the purchase and disposal services not used any longer. Times change, technological change and its direction so you should.
I'll bet the early 20th century when Henry Ford began making the first cars had buggy whip manufacturers had to change your own direction and start selling something else or simply go to work for Henry Ford. As technology changes, what you offer to your client also has to change.
A smart entrepreneur will also check out the competition to see what the "others" are doing to gain market share. If your company is not doing what the competition is doing, is worth an internal debate to determine if your goal is to build a specialized niche, or if competition is what leaving in the dust. It is important to find out your address cost effective and better sooner than later. If you wait too long you may lose your chance.
Also I think that the hierarchy of operators should be closer to their specific business situation to better understand what is really happening with the customer base. Every manager, director or vice president should get a clear understanding of what the customer is thinking and looking for your company. Many times, decisions are made by people who are not in tune with what is really happening in the daily operations of their own field offices. leadership Companies should consider placing their management teams in actual store locations to give them firsthand knowledge of how the customer actually interacts with the company.
Let's say you work in the corporate office of a major department store chain. Imagine having the leadership of the companies sent to work with store employees and interact with the customer base in place for a week or less. Observe how employees are expected, the understanding of the needs inventory and the difficulties experienced by actually running a facility could be an eye opener. I think after a week of this type of experience, the company management teams can have a much better perception of how their decisions in the boardroom of the impact of field operations. Hopefully that will improve the way we do business and ultimately improve the customer service aspect of the company. If done continuously, the customer base should certainly feel a difference that could only result additional revenue to your bottom line.
One thing is certain, the need for effective customer service has never been more important than it is today. There is much information that is immediately available through the Internet and communications has never been easier and cheaper. While I agree that technology makes efforts customer service much easier, never losing sight of the fact that his client is a "real" person in need "real." It's incredibly important to ensure that his company "touches" as many people as possible throughout the day, through personal phone calls or visits individual (where possible) to ensure its credibility and its concern for its success is completely understood. While a client can appreciate your service or product the need for personal contact is, in my opinion, the "success or failure" of tasks that can generate a dedicated customer base. Doing so can only create a customer for life.
About the Author
www.whoisJamesDicks.com -For more than a decade, James Dicks has been one of the nation’s leading educators on the subject of Real Estate, Stocks, Options, the Foreign Exchange Market and empowering investors to handle their own investments.
James is living his dream by helping investors and businesses overcome the hurdles of reaching their financial goals. Millions of people have heard James’ message of diversification, money management and financial freedom and thousands have attended one of his many free workshops. Increasing investment knowledge is James’ goal and he strives to reach this goal by using a common sense approach that investors of all types can utilize on their road to financial freedom.
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